When you submit our contact form, request a quote, or communicate with us by phone or email, we may collect the following information:

•    Full name

•    Phone number

•    Email address

•    City and ZIP code

•    Property address (when scheduling an inspection)

•    Property type (residential, commercial, rental, etc.)

•    Year the property was built (used to prepare for relevant testing services)

•    Services you are interested in

•    Description of your concern or question

•    Preferred contact time

•    How you heard about us

When you visit our website, certain information is collected automatically by our web analytics tools and hosting provider. This may include:

•    IP address (anonymized after collection)

•    Browser type and version

•    Device type (desktop, mobile, tablet)

•    Pages visited and time spent on each page

•    Referring URL (how you arrived at our site)

•    Geographic region (city and state level — not precise location)

This automatically collected data is used only in aggregate form to understand how visitors use our website. It is not used to identify individual visitors and is not linked to the personal information you submit through our contact form.

We do not collect or process the following types of sensitive information:

•    Credit card numbers, bank account numbers, or any financial account information

•    Social Security numbers or government-issued ID numbers

•    Medical records or health information

•    Passwords or login credentials

•    Biometric data

When you schedule a mold, asbestos, or lead and VOC inspection, your collected samples are sent to an EPA-accredited third-party laboratory for analysis. The laboratory receives the physical samples and sample identification numbers. We do not transmit your name, address, or contact information to the laboratory — samples are identified by property address and inspection number only.

Laboratory results are returned exclusively to Lakeshore Air Testing and are included in your final inspection report, which is sent only to you.

We work with a small number of trusted service providers who help us operate our website and business. These providers may have access to your information only as necessary to perform their services for us and are contractually required to maintain confidentiality:

•    Website hosting provider — for storing website files and form submission data

•    Email service provider — for sending confirmation and follow-up emails

•    Google Analytics — for anonymized website traffic analysis (see Cookies section)

You can control and delete cookies through your browser settings. Instructions for the most common browsers:

•    Google Chrome: Settings → Privacy and Security → Cookies and other site data

•    Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

•    Safari: Settings → Privacy → Manage Website Data

•    Microsoft Edge: Settings → Cookies and site permissions

Note: Disabling all cookies may prevent our contact form from working correctly, as functional cookies are required for form security.

We take reasonable technical and administrative precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

•    HTTPS encryption on all pages of our website (SSL/TLS certificate)

•    Secure, password-protected access to contact form data

•    Limited internal access — only Mike Tovar and authorized staff may access client records

•    No storage of payment card data or sensitive financial information

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.